Return Process
Returns are accepted within 30 days of delivery. To initiate a return, contact our support team to request a Return Merchandise Authorization (RMA) number. Clearly mark the RMA on the outer packaging. Items must be shipped in their original manufacturers' packaging, including all manuals and hardware, to our Jamaica, NY logistics hub. Customer is responsible for return freight costs unless the item is verified as defective.
Inspection & Approval
All returned heavy-duty components undergo a rigorous multi-point inspection by our technical engineers. Verification takes approximately 5 business days from receipt. Items must be in new, unused condition with no signs of installation or fluid contamination. Non-returnable items include electrical components, special-order technical parts, and used core units. A restocking fee of 15% applies to all non-defective returns to cover technical validation and inventory processing.
Refund Timelines
Upon approval, refunds are credited back to the original payment method within 7-10 business days. Note that bank processing times may vary. If you require a replacement part immediately, we offer direct exchanges for identical units or store credit for future fleet procurement. Shipping fees are not refundable. For core returns, credits will be issued once the manufacturer confirms the core meets acceptable rebuild standards.
Returns & Refunds Policy
At Axcelcore, we stand behind the precision and reliability of our heavy-duty components. We offer a standard 30-day return window from the date of delivery for all eligible stock items. Please review the following terms to ensure your return process is handled efficiently.
Eligibility for Returns
- Items must be unused, uninstalled, and in their original industrial packaging.
- Return requests must be initiated within 30 days of the delivery timestamp.
- All returns must be accompanied by the original invoice or proof of purchase.
- Components must show no signs of external damage, wear, or fluid contamination.
Non-Returnable Items
For safety and quality assurance, the following heavy-duty parts cannot be returned: custom-ordered components manufactured to specific fleet schematics, critical electrical sensors and ECM modules once the seal is broken, and gear sets that have been mounted or greased.
Return Process & Inspection
To initiate a return, contact our Technical Support team to receive a Return Merchandise Authorization (RMA) number. Once received at our logistics hub, items undergo a rigorous inspection for technical integrity. Approval is typically granted within 3-5 business days of receipt.
Refunds & Fees
Approved refunds are processed via the original payment method within 7-10 business days. Note that a 15% restocking fee applies to all non-defective returns to cover technical re-certification. Exchange requests for mis-ordered parts are prioritized to minimize fleet downtime.